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RETURNS

Return & Exchange Policies:
 
Our Exchange policy
 
We cannot exchange items unless they are defective or damaged, thus choose the products carefully before submit the purchase, as there are no returns for incorrect ordering.
Exchanged item(s) can only be exchanged with the same product(s)
Exchanged item(s) must be purchased from www.shoreoptical.com.au
Exchanged products can usually be exchange if they are received back by www.shoreoptical.com.au within 30 days of shipment
We cannot accept items returned after 30 days or that are in unsellable condition, or that have missing parts.
Instructions for Exchange
 
If a return is made pursuant to the policies set forth above, here's how to return the product to us:
 
If you no longer have the original invoice, please request a copy from us by e-mail at shoreopticalau@gmail.com to enclose with your returned product. This way we'll know exactly who the product is from and there will be no confusion.
 
Then send the product(s) back to:
 
Shore Optical

8/20 Alfred Road

Chipping Norton

NSW

2170

 
We recommend that you insure the parcel (at your cost) when returning products to us. At the end of the day, it's important that YOU are satisfied with your purchase. If you're not, and don't feel your exchange fits in with our policies, drop us an email and explain the situation shoreopticalau@gmail.com Please don't just send the item back without talking to us first.